You can click on any blue text hyperlink to bring you directly to our Canon Support webpage. If you are scanning via the network, then the solution is to install the Patch. For example, if you are using the MF515dw and have trouble scanning via USB, then the solution is to install the latest MF Driver from /support. If you are NOT able to scan over a network or with a USB connection, please follow our Windows 8, 8.1 & 10 Scanning Solution Matrix below to find Canon’s recommended steps for your imageCLASS model and your connection type.īegin by finding your imageCLASS model in the first column and then choose your connection type (Network or USB) and there you will see Canon’s recommendation on which file to download. This patch is a more comprehensive update to a prior version that is intended to address an issue that prevents both scanning over a network or with a USB connection after performing a Windows update. released an updated imageCLASS 32-bit & 64-bit Patch for Network Scan & USB Scan for Windows 8, 8.1 and 10. Since the update to Windows 8, 8.1 or 10, we have discovered many of our customers have been experiencing troubles scanning with some of our imageCLASS models whether connected via the network or USB after performing a Windows update. We offer our sincerest apologies to any customer who may be inconvenienced. We strive to deliver industry leading service and support, and we value the trust our customers have placed in us. This notice is to inform our customers of the situation described below along with Canon’s support actions. Service Notice: Windows Scanning for imageCLASS

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